Return and Refund Policy

Thank you for shopping at Pure Fitrat.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable to any products that you purchased from us.

Interpretation and Definitions

Definitions

  • Company refers to Pure Fitrat.
  • Goods refer to the items offered for sale on the Website.
  • Orders mean a request by you to purchase Goods from us.
  • Service refers to the Website.
  • Website refers to Pure Fitrat, accessible from https://www.purefitrat.com/
  • You means the individual accessing or using the Service.

Your Order Cancellation Rights

You are entitled to cancel your order within 7 days without giving any reason.

The deadline for cancelling an order is 7 days from the date you received the goods.

To exercise your right of cancellation, you must inform us by:

  • Email: info@purefitrat.com
  • Website: https://www.purefitrat.com/contact-us/
  • Phone: +92-300-0485777

We will reimburse you within 14 days after receiving the returned goods using the same payment method.

Conditions for Returns

To be eligible for a return:

  • The product must be purchased within the last 7 days
  • The product must be unused and in original packaging

The following items cannot be returned:

  • Personalized or custom-made products
  • Used or opened products (for hygiene reasons, especially cosmetics)
  • Items damaged due to misuse

We reserve the right to refuse returns that do not meet these conditions.

Sale items are non-refundable.

Returning Goods

You are responsible for return shipping costs and risk.

Please send returns to:

Pure Fitrat
Lahore, Punjab, Pakistan

We recommend using a trackable courier service. We are not responsible for lost or damaged returns.

Refunds will only be processed after we receive the returned item.

Gifts

If the product was marked as a gift, you will receive a store credit after the return is approved.

If not marked as a gift, the refund will be issued to the original buyer.

Contact Us

If you have any questions, contact us:

  • Email: info@purefitrat.com
  • Website: https://www.purefitrat.com/contact-us/
  • Phone: +92-300-0485777